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  • Do you have a minimum rental?
    Units have a 3 night minimum rental, and cash or cashier's check is due prior to departure. We charge on a per night basis. If a guest wants to vacation from Friday to Sunday, then the unit can be picked up Thursday evening before 8:00 pm and returned by 1:00 pm on Sunday.
  • When do I pay for my rental?
    ALL rental fees will be paid in cash or cashier's check, in full on the day of your departure. No exceptions. (For other pertinent information regarding costs, please see FAQ's below: each question is a link) "What is your reservation policy?" "Do you require a damage deposit?" "Do I get insurance on my own?" "Is there a charge for propane?" "What is your mileage policy?"
  • What is your mileage policy?
    Both motorhomes come with 100 free miles with every night rented. MSRV Rentals requires a rough itinerary prior to trip, to assess mileage overage in advance. Additional miles over the 100 daily free miles, are charged at a rate of $.34 per mile. If mileage is anticipated to be in excess of the free miles, this charge will be prepaid prior to departure. Exact mileage is calculated at trip's end and guest will be reimbursed any fees not due MSRV Rentals. Any mileage not pre-paid will be deducted from damage deposit.
  • Do you require a damage deposit?
    Yes. There's a $500 damage deposit required on the units. The prepaid $100 reservation deposit will be applied toward the $500 damage deposit, therefore an additional $400 will be collected at the time of departure.
  • What is your reservation policy?
    To reserve your unit, we require a $100 reservation deposit. If cancellation becomes necessary, your reservation deposit will be fully refunded if cancellation occurs at least 30 days prior to departure. If less than 30 days' notice is given, then the entire $100 reservation deposit will be retained.
  • What about pets?
    We recognize that your pet is an important member of your family, so our rentals are pet friendly. However, we do require that all pets remain off of the furniture and there is no trace of pet hair or odor upon rental return. If unit needs any additional cleaning, other than a sterilizing wipe down, then a fee of $50/hr will be assessed and taken from the damage deposit.
  • What is your towing policy?
    We have a strict "no towing" policy.
  • Are your units equipped with generators?
    Yes. The motorhomes have built in generators. Each RV has included in your rental fee 2 hours of free generator usage per day. A fee of $10 per hour is charged if usage exceeds this. Generator hours are recorded when RV leaves and returns.
  • What are your pick up and drop off procedures?
    When picking up the rental unit, you can expect the following: * The gas tank will be full. * The fresh water tank will be full. * The gray and black tanks will be empty. * Allow for up to an hour for system instructions and questions prior to departure. * Rental unit will be picked up at 216 E. 9th St., Casper, WY. * Walk around photo shoot will be done with you to document any existing damage to the unit. When dropping off the rental unit, you can expect to: * Return the unit will a full gas tank. (Note: If rental unit's tank is not topped off, then renter will be assessed double the market rate to fill gas tank. Receipt will be shown for verification.) * Rental unit must be returned in the same condition and cleanliness that it was received. A $50/hr cleaning fee will be assessed if this is not done. * Post rental walk around will be done with renter. (Mountain States RV Rentals has 10 business days to return damage deposit.) * Rental unit must be returned by 1:00 pm on last day. (If possible, return time may have some flexibility, but only if discussed prior to departure with owners.)
  • What do I do if I have a breakdown?
    If a breakdown occurs and repairs are needed, any repair under $100 can be completed without notification. Cost of parts will be reimbursed by Mountain States RV Rentals, with original receipt. If breakdown requires towing, please notify Mountain States RV Rentals immediately at 307-259-9512 or 509-264-1818, so assistance can be rendered. (Note: Owners are not responsible for damages, inconvenience, or time lost caused by accident, breakdown, or malfunction of the RV. That being said, we do our very best to keep each unit in top running condition with regular preventative maintenance.)
  • Do I have to get insurance on my own?
    Yes. Mountain States RV Rentals requires IDENTICAL coverage to our current policy. Proof of coverage is required. Coverages are as follows: ** Liability Bodily injury 500,000/500,000 Property damage 500,000 ** Medical payments 25,000 ** 500 Deductible Comprehensive ** 500 Deductible Collision ** Emergency Road Service ** Uninsured Motor Vehicle Bodily Injury 100,000/300,000 ** Underinsured Motor Vehicle Bodily Injury 100,000/300,000 **If renter is unable to get a rider on their own policy, then Mountain States RV Rentals will provide insurance for a fee of $25 per day.**
  • Is there a charge for propane?
    Yes. A one time flat fee of $20 is charged for every rental, therefore renter does not need to refill tanks.
  • Is there any age limit required for drivers?
    Yes. ALL drivers must be at least 25 years old, with a valid driver's license. We will retain a copy of every driver's license.
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